Privacy Policy

Last Updated: October 26, 2026

Mud Club Inc. ("Mud Club," "we," "us," or "our") is committed to protecting the privacy and personal information of the individuals and families who interact with our organization.

This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, www.mudclub.ca, and provides a general overview of our information practices.

Families enrolling in Mud Club programs receive additional information and consent documents addressing clinical services, participation, and specific uses of technology.

1. Information We Collect

When you visit our Website or contact us, we may collect:

  • Contact information: Your name, email address, telephone number, and information you choose to provide when submitting an inquiry.

  • Enrollment information: Information provided when requesting or beginning registration for Mud Club programs.

  • Technical information: Information such as IP address, browser type, device information, and Website activity collected through hosting, security, or analytics technologies.

For individuals enrolled in our programs, Mud Club also collects information reasonably necessary to provide services, including member information and relevant clinical records. The collection and use of this information are further explained during onboarding.

2. How We Use Information

We collect and use personal information for appropriate purposes, including:

  • Responding to inquiries and communicating with families.

  • Providing information about our programs and services.

  • Supporting enrollment, scheduling, and administration.

  • Delivering services and maintaining appropriate records.

  • Maintaining Website functionality and security.

  • Meeting applicable legal, regulatory, and professional obligations.

We may send program updates or promotional communications where permitted by law. You may unsubscribe from marketing communications at any time.

3. Privacy in Our Programs and Services

Mud Club provides online occupational therapy and related programs for children and teens.

We recognize that information collected in connection with these services may be sensitive and requires appropriate protection.

Mud Club maintains information practices designed to protect confidentiality and restrict access to authorized personnel and service providers who require information for legitimate purposes.

Our services may involve online communication, clinical documentation, and technology-assisted support, including AI-assisted tools where applicable. The purposes, consent choices, and other relevant details are explained in our enrollment and annual consent documents.

Personal health information is not used for unrelated advertising or promotional purposes.

4. Sharing Information

We may share personal information with authorized staff and trusted service providers where reasonably necessary to operate our Website, administer our organization, or deliver services.

These providers may support functions such as secure forms, scheduling, communications, payment processing, records management, and technology services.

We may also disclose information with appropriate consent, when required or permitted by law, or where necessary to address serious safety concerns in accordance with applicable legal requirements.

Service providers are subject to applicable confidentiality, privacy, and security requirements.

5. Information Security and Retention

Mud Club uses reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

We retain information for as long as reasonably necessary for its intended purposes, subject to applicable legal and professional requirements.

Clinical records may be subject to specific retention obligations. Temporary information, service records, and technical data may have different retention periods.

6. International Data Processing

Mud Club uses technology and service providers that may store or process personal information outside Canada.

Where information is handled by service providers, we use appropriate safeguards and contractual arrangements to protect it in accordance with applicable privacy requirements.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed.

7. Children's Privacy

Mud Club provides programs for children and teens. Our Website is primarily intended to provide information to families, caregivers, and individuals interested in our services.

We recognize the importance of protecting children's personal information and obtaining appropriate consent, taking into account applicable law, the individual's age, capacity, and circumstances.

Specific privacy information and required permissions are addressed through our enrollment process.

8. Cookies and Website Analytics

Our Website may use cookies or similar technologies to support functionality, security, and the measurement of Website usage.

You can manage certain cookie preferences through your browser settings. Disabling some technologies may affect Website functionality.

9. Your Privacy Rights

Subject to applicable law, individuals or their authorized representatives may request access to personal information held by Mud Club, request corrections, withdraw consent where permitted, or ask questions about our information practices.

We may need to verify your identity or authority before processing a request.

Certain information may need to be retained to meet legal or professional obligations, even following a request for deletion or withdrawal of consent.

For privacy inquiries, access or correction requests, or complaints, please contact us using the details below.

You may also raise a complaint with the applicable privacy regulator, including the Information and Privacy Commissioner of Ontario for matters governed by Ontario's Personal Health Information Protection Act.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or applicable requirements.

Updates will be published on this page with a revised date. Additional notices or consent will be provided where required.

11. Contact Us

Mud Club Inc.
Attention: Privacy Contact
Email: hello@mudclub.ca
Website: www.mudclub.ca

We welcome questions about our privacy practices and will respond to privacy requests and concerns in accordance with applicable requirements.