Microsoft Teams Guide

All Mud Club sessions start in Microsoft Teams. This guide walks you through signing in, joining your session, and finding your way around.

1. Download Microsoft Teams

  • Download the Teams app on a computer (recommended)

  • Or open Teams in your browser at teams.microsoft.com

The app works best for audio, video, and screen sharing.

2. Log in with your Mud Club account

  • Open Teams and click Sign in

  • Enter the username from your welcome email

  • Enter the password from your welcome email

⚠️ Please don’t change this password. It’s linked to your child’s Mud Club setup.

3. Find your teams & Join the first session

You’ll see teams: Mud Club HQ, Session Hub, and one with your child’s name.

  • Open the team with your child’s name

  • At session time, click Join

Don’t see “Join”: Send a message in the channel, or stay online and we’ll call your child in.

4. Join every session after

From the second week on, sessions happen in Session Hub.

  • Open Session Hub

  • At session time, click Join

Explore Teams

Get to know your teams

Each team has its own purpose:

  • 🏰 Mud Club HQ: announcements, team intros, and guides

  • 🧭 Session Hub: where weekly sessions happen

  • 👤 Member Channel: a private space for your child and our team

  • 🎮 Clubhouse: optional evening drop-ins with other members

Check Mud Club HQ for news and guides

Track and redeem XP

Your child earns XP for attending sessions, completing challenges, and reaching goals at home. Here’s where XP lives in Teams.

Submit weekly XP

  • Open the team with your child’s name

  • Click the XP Home tab

  • At the end of each week, fill in the form with your child’s XP total

Redeem a reward

  • Click the XP Redeem tab

  • Submit the request

Our team reviews each request. We always check with a parent before finalizing a reward.

Explore XP & Download Tracker

Make a request in Parent Requests

Need to change something? You can send us a request right from Teams.

  • Open the team with your child’s name

  • Click the Parent Requests tab at the top

  • Choose what you need:

    • Reschedule: move a session to a new day or time

    • Pause: let us know about a missed session, or pause your membership

    • Tech Support: get help with any setup or tech issue

  • Fill in the form and submit

Using the form helps us track your request and get it to the right team member.